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C                                                                                                                                                                                                       Photo /Matchmaker Coffee

































                                                                                                                                                 At the other end of the planet,   Tailor Your Products
                                                                                                                                             Suneal Pabari from Canada has a different
                                                                                                                                             perspective.  Six years ago,  due  to the   If The Roasters Pack is all about variety,
                                                                                                                                             dissatisfaction with then coffee subscrip-  Matchmaker Coffee is about personal experi-
                                                                                                                                             tion services, he and business partner   ences. The uniqueness of Matchmaker lies in
                                                                                                                                             Adam Frank established The Roaster   its matchmaking-like approach to help cus-
                                                                                                                                             Pack, a coffee subscription brand that   tomers find their taste in coffee. “Our goal is
                                                                                                                                             provides a variety of coffees to its sub-  to roast coffee that is consistent, delicious,
                                                                                                                                             scribers. “We feature three different   and affordable for our customers,” Pabari
                                                                                                                                             coffees from different Canadian coffee   shared. But the fun part is how individual
                                                                                                                                             roasters every month,” Pabari introduced.   customers find their taste through a blind
                                                                                                                                             “We try so hard with The Roasters Pack   tasting pack, in which each coffee is identified
                                                                                                                                             to showcase delicious coffees, go deep on   with numbers only. “With the Matchmaker
                                                                                                                                             origins, explain brewing and provide   Blind Box, our intention is to have six coffees
                                                                                                                                             guides and more.”                   in the box that showcase the range of what
                                                                                                                                                 But he found that not everyone wants   you could get with coffees (high acidity, big
                                                                                                                                             variety. “That’s where Matchmaker (an   fruit notes, heavy roast, big body, savory
                                                                                                                                             evolution or spin-off from The Roasters   notes, etc.),” explained Pabari.
                                                                                                                                             Pack) comes in.” With two different     By developing a comprehensive al-
                                                                                                                                             brands, Pabari can provide tailored prod-  gorithm, or scoring system, the team at
                                                                                                                                             ucts  and  services  to  different  targeted   Matchmaker manages to solve the com-
                                                                                                                                             customers. Also, as the co-founder of   munication ‘issue’ that may occur be-
                                                                                                                                             Matchmaker, he is proud of their ‘trick’ to   tween the customer and the team. “Every
                                                                                                                                             find target customers and their ‘real’ taste   coffee we include in  the blind box  is
                                                                                                                                             preference. “Only a segment of coffee   scored on a variety of characteristics by
                                                                                                                                             drinkers care about the depth we as spe-  our team — and with that, we’re able to
                                                                                                                                             cialty roasters are going to in order to have   look for patterns in what people are ap-
                                                                                                                                             a really good cup of coffee,” Pabari argued.   preciating about their coffee,” Pabari
                                                                                                                                             “Most people just want a coffee that they   said. “We’ve designed an algorithm that
                                                                                                                                             personally find delicious, that they can rely   helps provide initial recommendations,
                                                                                                                                             on to start their day!”             which we’re using as a guideline.”



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