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                     Despite this, imagination still plays a key
                 part. Chai added that “the art lies in the delicate
                 balancing of ingredients and flavors.”
                     The theatrics of nitrogen ice cream attract
                 a large number of curious customers. They see
                 their gelato made before their eyes. Most cannot
                 help but get out their phones and snap a few
                 photos. Some skeptics see this as a gimmick and
                 expect its popularity to wane over time. Chai
                 believes the secret is ensuring that the flavors
                 stand by themselves. It is not a good show; it’s a
                 perfect cup of gelato.

                                                        Q&A
                 Is It Safe?
                     The novelty of the process has caused
                 many to wonder if liquid nitrogen is dangerous.
                 Don’t worry, you can enjoy your cup of creamy
                 gelato without  fear. Liquid nitrogen is a   How do you see the trend of nitrogen ge-
                 non-toxic and non-flammable ingredient. It is   lato in the future?
                 completely safe if employees take the proper   Chai: I think it is all about the quality of product
                 precautions. An injury could occur from direct   and experience you offer instead of just the vi-
                 skin contact with the freezing element. How-  sual gimmick of the ‘smoke’ making gelato.
                 ever, due to its boiling point of -196°C, the
                 nitrogen evaporates by the time the ice cream   Could you please share any upcoming plans
                                                        of N2 Extreme Gelato?
                                                        Chai: In Australia, we are focusing on our catering
                                                        offering where we cater to companies like Google,
           Since customization                          Twitter, and Instagram or events like the Sydney
                                                        Night Noodle Markets or the Singapore GP F1. As
                       is encouraged,                   for Tokyo, we are continuing to introduce new

            every customer can                          flavors and collaborations. We are now looking to
                                                        expanding into south-east Asia.
                   receive a unique                     What do you think of the trend of the ge-

          flavor of gelato that                         lato or ice cream industry regarding flavor
                                                        innovation and adoption of technology?
            is perfect for them.                        Chai: I think the ‘trend’ focus is too heavily on
                                                        the visual gimmick instead of the product or
                                                        experience, and I’ve already seen many ‘copy
                                                        cats’ have closed since — they can copy the
                                                        concept but they can’t replicate the core of what
                                                        we believe and do.
                 reaches your mouth. No need to be afraid — dig
                 in and see what all the fuss is about.   How do you see the trend of nitrogen ge-
                     As nitro-infused gelato/ice cream crosses   lato in the future?
                 over into the mainstream, we can’t wait to see   Chai: I think it is all about the quality of product
                 how far it will go. What other technical advanc-  and experience you offer instead of just the vi-
                 es will shape what goes into our ice cream cone?   sual gimmick of the ‘smoke’ making gelato.
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