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If after all the ups and downs of   getting the lunch trade going well and   talking to a friend rather then some-
              getting the real working-in-a-coffee-  that will build you’re your morning   one educating you on your business
              shop experience you are still deter-  trade,”  says Colin. Moreover, the   strategy, and this friends has a lot to
              mined to open your own place then   easiest investment is your service as   share. Interestingly, the main lesson
              again start thinking about the very   it is the cheapest and most powerful   this book teaches is not about running
              beginning: your building. What build-  thing a coffee shop can do. But it is   a business-which is still important of
              ing are you looking for? What is your   also important to know when to   course-but is that we need to respect
              coffee shop specialty? What are you   stop, as many baristas want to share   and listen each other and practice
              good at? What location do you want?   their coffee knowledge to inspire   patience and sympathy as well as
              To answer all of these questions one   people to drink something different   have fun all the way. Colin Harmon,
              will have to take demographics, local   from cappuccinos and lattes some-  owner of a growing and flourishing
              culture, neighborhood, footfall, parking   times they may be too enthusiastic   business, shows that his success is
              availability and even how much sunlight   telling the whole story about your new   always dependable on help of other
              a building gets into consideration.   washed Kenya and how amazing it is   people and first of all it depends on
                  Your building is ready and you   to the customer who just wants to get   how he treats these other people,
              start thinking about your customers.   his/her caffeine fix.      proving one more time that
              Who are they? Most common coffee     Except for the general knowl-
              shops’ customers are morning coffee   edge, “What I Know About Running
              to-go buyers and people in search of   Coffee Shops” gives you a really
              a good lunch deal. But how to get the   good insight not only to coffee shop   What goes around,
              morning customers in if we all know   management and coffee preparation
              that we do not really tend to try new   but also to the downsides of this busi-  comes around.
              thing when we rush to work? “My   ness as well as life lessons that it can
              advice is always to concentrate on the   teach. Page by page you feel like














































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